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EXCHANGE POLICY

 

IF YOU WANT TO EXCHANGE AN ITEM DUE TO A WRONG SIZE OR CHANGE YOUR MIND, PLEASE SEND EMAIL WRITE THE SIZE AND ITEM YOU WANT TO EXCHANGE TO  Ashleyandcoptyltd@gmail.com WITH A RECEIPT WITHIN 1 WEEK OF PURCHASING THE PRODUCT. IF THERE IS NO SIZE, YOU CAN EXCHANGE TO ANOTHER ITEM OR  YOU CAN EXCHANGE IT FOR A CREDIT NOTE.

IF YOU WANT TO CHANGE THE ITEM OR CHANGE YOUR MIND, 

YOU WILL BE RESPONSIBLE FOR THE ROUND-TRIP DELIVERY.

 

ALSO, IF THERE IS A FAULTY WITH THE ITEM OR WE SENT YOU WRONG ITEM AND YOU NEED TO EXCHANGE.

 

PLEASE TAKE A PHOTO OF DEFECTIVE PART OF ITEM SEND AN EXCHANGE EMAIL  ashleyandcoptyltd@gmail.com WITHIN 1 WEEK OF RECEIVING THE PARCEL WITH THE DATE OF RECEIPT OF PURCHASE.

 

IF THE SIZE IS NOT AVAILABLE,

IT WILL BE PROVIDED AS A CREDIT NOTE.

 

ALL CREDIT NOTES DO NOT HAVE AN EXPIRATION DATE.

IF THE ITEM IS DEFECTIVE ASHLEY AND DANA WILL PAY THE RETURN SHIPPING COST.

 

REFUND POLICY

 

WE ARE SORRY FOR PURCHASING THE WRONG ITEM.

UNFORTUNATELY, WE DO NOT GIVE REFUNDS AND PROVIDE CREDIT NOTES.

CREDIT NOTES DO NOT HAVE AN EXPIRE DATE AND CAN BE USED AT ANY TIME.

WE OPEN NEW ITEMS EVERY SEASON, AND YOU CAN PAY THROUGH THAT CREDIT NOTES.

PLEASE SEND THE DETAILS OF THE ITEM YOU WISH TO RETURN AND THE REASON FOR THE RETURN VIA EMAIL Ashleyandcoptyltd@gmail.com WITHIN 1 WEEK OF RECEIVING THE ITEM.

WE WILL INFORM YOU OF THE NEXT STEPS WITHIN 3-5 BUSINESS WORKING DAYS