Return Policy

Credit Returns Policy

If you have a question about sizing then please feel free to contact us at ashleyandcoptyltd@gmail.com prior to making your purchase.

If you are unsure then we suggest you size up as it is guaranteed your wee one will continue to grow!

Or if you do wish to send something back to change the size / colour etc we will gladly provide you with a Ashley and Dana store credit. 

 

1.size exchange that you need.

2.email us your name with order date and size/colour of item

 

Store Credit:

 

Once your item has been received back into to us.

it will be processed and a store credit will be issued to the value of your return.
You can then use this credit to re purchase in a new size or colour that you desire.

Please note : We do not offer exchanges, only store credits. This is due to the high demand we have for our products we cannot always guarantee a size or colour will be available when your return eventually hits us

How to use the store credit :

 

The store credit will be emailed to you in the form of a gift card. This code must then be applied at the checkout and the value of the card will be applied to your order. Please ensure this is applied before proceeding to confirm the order. 

Conditions:

*Sale Items - Discounted products & Promotional items.

There are no returns on sale items unless they are found to be faulty. All sales for clearance,  promotional and discounted stock are final and no exchanges can be processed. Please choose carefully

*Items must be returned to us within 21 days of purchase date

Items sent to us outside of this date will be returned to sender at the senders cost.

We highly recommend inspecting all of the items in your order upon receipt (even when purchasing for a baby that may not be born yet)  to ensure any returns or credits that need to be processed can be done in the allocated time frame.

*The following items cannot be returned for store credit due to hygiene reasons- Underwear, Swimwear, Socks + Tights & Hair bows / Hair Ties and all Hair Accessories. 

* Garment must be undamaged, unworn, unwashed or in otherwise unused condition.

Please note that we will not accept goods if there is animal fur etc on the clothing as this is a serious health risk .

Goods must also be returned odour free - ( Free of  Cigarettes , dampness etc)

 

* Cost of shipping the returned item is the responsibility of the buyer.

 

Faults:

My order has arrived and its faulty! Now what do i do?

In the rare occurrence that you receive a damaged or faulty item please contact us immediately via email

ashleyandcopyltd@gmail.com

If the item is deemed faulty we will offer a replacement  (if we have a replacement in stock) , credit or refund once we have received the returned item.
We cannot process a return for a faulty garment if we do not get the opportunity to view and inspect the fault .

We will cover the costs of return shipping.

Please do not send anything back to us if we have not been made aware of the issue/ fault and discussed this with you. 

Please inspect all goods upon arrival and ensure to get any returns back to us within the 7 day timeline advised above.