At Ashley and Dana, we want you to love and cherish our items. In the event you do not, we are here to help!
In this email, please include:
This must be WITHIN 2 WEEK OF PURCHASE and the items must be in ORIGINAL CONDITION - unwashed, unstained, and with all tags still attached.
In the case that there is NO SIZE AVAILABLE FOR REPLACEMENT, we can offer you to EXCHANGE WITH ANOTHER ITEM or provide a CREDIT NOTE (credit notes do not expire)
Unfortunately, any items on CLEARANCE cannot be exchanged. Items bought with PROMO CODE can be exchanged for credit note.
However, if an exchange because of the ill-fitting size or change of mind does occur, you will be responsible for any delivery fees.
In this case, we will provide a CREDIT NOTE (credit notes do not expire).
We are so sorry this has happened :(
If the item is DEFECTIVE, Ashley & Dana WILL pay the return shipping cost.
We are sorry if you have purchased the wrong item...
Unfortunately, we DO NOT ALLOW REFUNDS for those pieces :(
However, we CAN PROVIDE CREDIT NOTES. These do not have an expiry date, and can be used at any time. We launch new items every season, and you can pay using these credit notes!
Please send an email to firstname.lastname@example.org and include:
However, if an refund because of the ill-fitting size or change of mind does occur, you will be responsible for any delivery fees.